Serenity Impressions Policies & Procedures
Serenity Impressions • Info Hub
Design Approval Policy
To maintain our production schedule, all designs must be approved within the timeframe provided. If approval is not received by the stated deadline, the design will automatically proceed to print without further approval. This ensures that projects—especially rush orders—can be completed on time.
Please note: We cannot guarantee your requested delivery date if edits or approvals are delayed. Timely communication is essential to meet deadlines.
Print & Shipping Cutoff Schedule (2-Day Expedited Delivery)
| Needed By | Ship By (3 PM CST cutoff) |
|---|---|
| Monday | Thursday (previous week) |
| Tuesday | Friday (previous week) |
| Wednesday | Monday |
| Thursday | Tuesday |
| Friday | Wednesday |
| Saturday | Thursday |
| Sunday | Friday |
| Times shown in Central Time (CST/CDT). Serenity Impressions is not responsible for carrier delays once a package is in transit. | |
- After-Cutoff Rule: Orders that reach a “ready to print” status after 3 PM CST move to the next business day.
- Overnight Option: SERENITY IMPRESSIONS NO LONGER OFFERS OVERNIGHT SHIPPING!! PLEASE PLAN ACCORDINGLY!
- Weekend & Holiday Delivery: Availability can vary by carrier and location. If weekend/holiday delivery isn’t offered in your area, select an earlier “Needed By” date.
- Design Time: This schedule assumes your design is finalized. Revisions may shift your ship date.
- Multiple Orders Policy: If your content cutoff passes without the required details, your order cannot be fit into the schedule and your payment will be refunded.
Our Promise
Where every life is honored with heart, beauty, and purpose.
Thank you for trusting Serenity Impressions during this delicate time. I’m honored to walk with you in creating a memorial tribute that speaks to your loved one’s legacy.
Getting Started
You’ll receive a private intake form to submit all memorial details, photos, and content. To keep the process smooth, I communicate with one family representative throughout the design process.
Payment
Payment is required before any work begins. Accepted via this Shopify website or HoneyBook invoice.
Photos & Content
Please provide high-quality photos and complete written content (names, dates, poems, tributes). Photo retouching is available for an additional fee.
File Delivery
Final designs are delivered as high-resolution PDFs or JPEGs, ready for print and digital sharing.
Print Services
We offer professional printing or a print-ready PDF for independent printing. Small jobs may be printed in-house; large orders are handled by trusted partners.
Turnaround
- Standard: 24–48 hours for your rough draft after receiving all materials.
- Rush service: Available for an additional fee.
Revisions
- Two minor revisions are included.
- Additional edits may incur a fee.
- Final approval is required before print or delivery; no changes can be made once sent to print.
Shipping Policy
We aim to ensure that your memorial pieces arrive with care and timeliness.
Shipping Reminder
- We ship nationwide and worldwide. Once shipped, we’ll provide tracking.
- Please monitor tracking and ensure someone is available to receive it.
Processing Time
- Printing: 1–2 business days after design approval
- Shipping: 2 business days via expedited shipping
Shipping Method
Free 2-day expedited shipping via USPS, UPS, or FedEx. Tracking will be provided once shipped.
Address Responsibility
Please confirm your shipping address before ordering. Serenity Impressions is not responsible for delays or lost items due to incorrect addresses.
Turnaround & Rush Orders
Every timeline is treated with the same care and artistry as our memorial designs.
Rush Policy
Rush services are available for an additional fee, ensuring your design is prioritized and completed within the agreed expedited timeframe.
All printed obituary designs are shipped via complimentary expedited 2-day shipping.
Note: Rush fees and shipping fees are separate. Serenity Impressions is not responsible for carrier delays.
Design Rush & Holiday Fee Rates
| Tier | Definition | Fee |
|---|---|---|
| Rush | Within 4 days of need-by date | $75 |
| Express | Within 2–3 days of need-by date | $125 |
| Emergency / Same-Day | Less than 24 hours | $175 |
| Holiday Design Fee | Work requested on major holidays | $125 (flat) |
| Fees are additional to standard design/print pricing. Availability is limited and not guaranteed. | ||
Refund Policy
Because every tribute is custom, we set firm but compassionate guidelines. By purchasing from Serenity Impressions, you also agree to the refund policy outlined below.
Overview
At Serenity Impressions, all sales are final. Refunds are only issued in one circumstance:
The only time a refund will be issued is if a client does not provide all required information, photos, or details in time for Serenity Impressions to complete the order by the agreed need-by date.
Non-Refundable Situations
- Once design work has begun (unless delays are due to missing client info).
- If the order has been approved for print.
- If products have already been printed, produced, or shipped.
- Rush fees, expedited shipping fees, and digital products once delivered.
Agreement of Services
By purchasing from Serenity Impressions, you acknowledge and agree to all policies listed in this Info Hub, including our intake, design, turnaround, shipping, and refund guidelines. Because each memorial piece is custom, your order serves as confirmation that you have read and accepted these terms.
Design Usage
Serenity Impressions retains the right to respectfully showcase completed designs (excluding sensitive personal details) in our portfolio, on our website, and across social media platforms. This allows us to display the artistry of our work and inspire future families. If you wish to opt out of public display, you must notify us in writing before your project begins.